Call Management
Services
Basic Call Management
Whatever the nature of your business, there are services
to enable cost-effective and flexible communication.
From the simple to the sophisticated, Vodafone has a
range of services to meet your communication needs.
Call
Barring
It's simple to control phone expenditure and keep unwanted
usage to an absolute minimum.
Call Holding/Waiting
It can be frustrating to be on or take a call only to
miss a more important one. But with Call Waiting you
will never miss a vital call again.
Answering Services
No matter how good your company's products are, customers
lose interest if your service isn't up to scratch.
One of the most important elements in a good support
service is the quality of reception that customers get
when they call.
- How long is the caller kept
waiting?
- Are they greeted by a human
voice or by a machine?
- Is the greeting friendly and
respectful?
- Are they transferred correctly
and promptly?
With Vodafone's professional
answering services, your business can give the right
answers to all of these questions.
Call
Reception
Your company may be too small to make taking on a receptionist
cost-effective, but it may need occasional extra call-handling
capacity. In this situation Vodafone's Call Reception
can help.
With Call Reception your calls
are answered by a professional operator rather than
a recorded message, 24 hours a day, 365 days a year.
Messages are returned to you by phone call, pager, text
message, fax, e-mail or call transfer. To find out more
about how this flexible service can benefit your business,
call 07699 391499 (calls are charged at local rate).
Calling Line Identity
To answer or not to answer is no longer the question.
With Calling line Identity the number of the person
calling is shown on your display, allowing you to prioritise
which calls to take and which ones to deal with later.
Call Divert
When you are expecting an important call you need to
make sure it has every chance of reaching you - wherever
you are.
RespondPlus
You're waiting for a crucial call that's coming direct
to your mobile from an important client, but you're
also needed in a meeting in two minutes.
With RespondPlus, you can have that call answered by
a professional operator rather than a recorded message.
Simply call our RespondPlus team
on 07663 700900 and an operator will set up a greeting
using your personal and your company name.
The next time you need a call answered, dial *122# and
RespondPlus will take over.
An operator will send a text message to your phone with
details of any calls taken. Dialling #122# will turn
RespondPlus off.
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