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T Mobile Mobile Phone Network Guide

Group Call

With T-Mobile's Group call you can hold a meeting with up to 20 colleagues at the same time, on the same call.

Group call is flexible, cost effective and quick - you don't have register for the service and you can switch between individual calls and group calls whenever you want.

And it doesn't matter if your colleagues are on another UK network, a landline or even overseas.

Setting up a Group call

A group call is simple to set up:

  • The group decides on the organiser

  • The organiser's number becomes the Group Identity Number.

  • The organiser decides whether a security PIN is required (optional).

  • The organiser informs the group of the date and time of the call, the Group Identity Number and PIN number (if arranged). One of the simplest ways to communicate this is with Group text.

Making the Group call

  • All callers can dial the Group Call Access number - 07953 953 953 - at the agreed time.

  • When prompted, callers enter the Group Identity Number.

  • T-Mobile customers can dial the Group Call organisers number prefixed with the number three for quick access

  • Callers then enter the PIN number that has been set-up, or just press hash (#) if one hasn't been arranged. PIN numbers are for extra security, and are not essential to using the service.
  • Others can enter and leave the Group call at any time. The number of callers will be announced whenever this happens

e.g. Harry uses the Group call to conduct weekly sales meeting with the national sales force.

If Harry's mobile number is 07950 000000, then his team would dial 07953 953 953, then when prompted, enter Harry's mobile number. Then all they would need to do is either enter a pre-organised PIN or simply press hash (#) to start the Group Call.

Alternatively, if Harry's team are calling from their T-Mobile handset they would be able to dial 307950 000000. Then all they would need to do is either enter a pre-organised PIN or simply press hash (#) to start the Group Call.

Charges

Each member of the group only pays for their call as per their own price plan rate

Callers are charged as a standard call to a T-Mobile phone.

Group call terms and conditions

The Group call organiser must be in the UK, and dial from a UK number.

Other Group call participants may be customers of any other mobile or landline network.

A maximum of 20 customers may participate in the same group call.

Only T-Mobile customers calling from their handset can use the three prefix for easy access. Customers not using a T-Mobile handset need to call 07953 953 953, then enter the organisers number when prompted.

Calls to the T-Mobile Group call service will be charged as a call to a T-Mobile customer, and will not be included in any free minute allowance you may have.

Each customer will pay for their call into the Group call service.

Charging will begin as soon as the customer is connected to the Group call service.

Group call participants must use tone-dialling phones.

 




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